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Connect - Frequently Asked Question

Adobe's FAQ for Adobe Connect

 

Can I use VOIP (voice over IP) and audio conferencing together?

Can I have my own url (complete web address)?

Can I add named participants to Adobe Connect for additional security or other reasons?

Can I convert my recording to other formats, edit the recording or obtain the file?

What are the system requirements for Adobe Connect?

Are my recordings and content backed up and if so, can I request restores?

Is Keynote on the Macintosh supported?

How do I set up and use my audio Teleconference Bridge from Premiere Global?

When should I use Voice Over IP (VOIP) and when should I use the audio teleconference bridge?

When I log into the web administration screen of Connect, I get annoying pop up messages about things I could care less about. How do I disable those messages?

I'm using VOIP and hearing echo or echoes, how do I stop that?

Why aren't my Premiere Global audio teleconference controls are not appearing in my meeting?

How can I use an external USB webcam with my Macintosh that has a built-in iSight camera?

My camera or mic won't activate no matter what I try. What can I do?

What are the best practices for using Voice Over IP (VOIP)

Can I use VOIP (Voice over IP) and the audio phone conferencing feature together?

No. At this time, the phone conferencing capabilities cannot be integrated with the network based VOIP capabilities. (top)

Can I have my own url (complete web address)?

Yes. For a nominal setup fee and the purchase of a 5 user license, Premiere Global will set activate an account for you with your own web address. You will be responsible for the administration of this account. (top)

Can I add named participants to Adobe Connect for additional security or other reasons?

DMS will not be administering additional named participants beyond the licensed meeting host. If you require additional named participants, we suggest purchasing your own domain from Premiere Global. (top)

Can I convert my recording to other formats, edit the recording or obtain the file?

No. Future versions are offering enhanced recording support which may support one or more of the above features. (top)

What are the system requirements for Adobe Connect?

http://www.adobe.com/products/acrobatconnectpro/systemreqs/. (top)

Are my recordings and content backed up and if so, can I request restores?

The content and recordings on the server are backed up for disaster recovery. For example, if their system crashes or is otherwise made unavailable, they will be able to restore all data on the server. You may not request restores of older information however. For example, if you inadvertantly delete a recording, you cannot request that it be restored. Future versions are offering enhanced recording support which may allow for the download of your recordings so you can archive them on Duke's servers. (top)

Is Keynote on the Macintosh supported?

You cannot directly upload Keynote presentations to present in Adobe Connect. It is recommended that you share your desktop and then present Keynote as you would normally. You can expect a frame rate of about 3-5 fps for your transitions and effects. You can also export your Keynote as a Powerpoint, but you must then open the PowerPoint on a PC and then resave your document before uploading to Connect. You will lose many of your effects and transitions by exporting to PowerPoint so this is not a recommended method. Exporting your Keynote to a SWF is also not supported in Adobe Connect at this time. (top)

How do I set up and use my audio Teleconference Bridge from Premiere Global?

Premiere Global has provided a training video how to set up and use their integrated audio teleconferencing. Click here to access this video. Please remember that there is a separate, per minute per participant charge to use this service. There is no additional charge to use voice over IP (VOIP)

In order to record your event when using Premiere's audio teleconference bridge, it is critical that you start your teleconference from inside of Connect by clicking the little “golden phone” icon at the bottom of your attendee pod. If you just start your teleconference and then start your meeting, Connect will not know that the audio conference is active. Here’s the order to insure success:

          1. Start your Adobe Connect Session
          2. Click on the “golden phone” icon to start your teleconference
          3. Have connect call you or dial in to the teleconference
          4. Start your recording

It is not recommended to use Premiere Global’s recording function as there are additional charges that will accrue for both recording and accessing the recording. (top)

When should I use Voice Over IP (VOIP) and when should I use the audio teleconference bridge?

If you are doing a webcast or a meeting where only one or two presenters are speaking and the majority of participants are passive listeners, we recommend using Voice Over IP (VOIP). You should use a headset mic or USB Echo cancelling speaker phone for VOIP sessions. See the main Webconferencing page for links to hardware suggestions. If you are having multiple participants all speaking in your meeting (more than 2), it is recommended to us an audio teleconferencing bridge such as Premiere Global. VOIP will work with larger conferences if all parties have headsets or echo cancelling speaker phones (USB). (top)

When I log into the web administration screen of Connect, I get annoying pop up messages about things I could care less about. How do I disable those messages?

To disable messages, log into the web interface as administrator, select "Notification" and deslect any notifications you no longer wish to see by deselecting "Notify On Log In Screen". This is a setting unique to any person in the Administration group, not global. (top)

I'm using VOIP and hearing echo or echoes, how do I stop that?

Echoes in Voice Over IP sessions are caused by the audio being transmitted being picked up by a microphone and being retransmitted over and over again. The best way to eliminate echo is through the use of a headset microphone (USB or standard) or through special echo canceling hardware such a USB Speakerphones. We have a number of these solutions detailed here. If you are using echo canceling equipment and still hear an echo, the easiest way to track down who is causing the echo is finding out who doesn't hear it! For example, say everytime person A speaks, person C hears and echo but person B does not hear an echo. When person B speaks, person A and person C do not hear an echo. Chances are, person B is the person causing the echo. Even the use of a headset may not elminate echo if the microphone is turned to high or the volume is too loud in the headset. (top)

Why aren't my Premiere Global audio teleconference controls are not appearing in my meeting?

A common error is setting up your Premiere Global account information in your meeting adminstration panel without first setting it up in your personal profile. You have to set up your Premiere Global account information in your personal profile as shown in Premiere Global's tutorial which you can access here. If this doesn't resolve your problem, please contact Premiere Global Technical Support at 888-569-3848. (top)

How can I use an external USB webcam with my Macintosh that has a built-in iSight camera?

There is a limitation to the Flash plugin that will not allow you to use an external USB webcam on a Macintosh with a built in iSight camera (such as an iMac or Macbook). Downloading and installing free Camtwist application will allow you to utilize your external USB camera as well as use some pretty interesting effects. The application must be installed and always running before you launch you Connect session. Complete information on how to install and utilize the Camtwist application is available here through this video tutorial. (top)

My camera or mic won't activate no matter what I try. What can I do?

Make sure your Flash plugin privacy settings are set to "allow". You can access the Flash plugin settings by right clicking (or Mac control+click) and select "Settings". Clicking "remember" will remember this setting for each session on the computer you are working on.

FlashSettingsPanel

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What are the best practices for using Voice Over IP (VOIP)

Voice Over IP can be a fantastic, cost effective method to transmit audio for your meeting or event. It can also be very challenging. Working with Adobe, we put together this extensive best practice document to allow you to derive maximum benefit from this technology.

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